Privacy Policy

Effective Date: 01/01/2025
 

Introduction

Proper Dynamic Corporation, operating under the brand name Suade Health ("Suade," "we," "us," or "our"), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website, services, and tools (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.
 

1. Information We Collect

We collect several types of information to provide and improve our Services:

• Personal Information: Includes your name, address, email, phone number, insurance details, and other identifying information you provide to us when you sign up, contact us, or use our Services.

• Protected Health Information (PHI): Includes medical records, diagnosis codes, treatment history, CPT codes, insurance policy details, and other health-related information.

• Payment Information: If applicable, we may collect payment details necessary for processing reimbursements or payments owed under our agreements.

• Usage Data: Includes information about your interactions with our website or Services, such as IP address, browser type, operating system, and device information.

• Aggregated and Anonymized Data: Information collected for improving our Services and analyzing trends, which does not identify you as an individual.
   

2. How We Use Your Information

We use your information to:

• Provide and improve our Services, including filing appeals, maximizing reimbursements, and overturning denied insurance claims and any other future service we develop and offer.

• Communicate with you about your case, respond to inquiries, and provide updates.

• Process payments and comply with legal and contractual obligations.

• Conduct data analysis and research to enhance our advocacy tools and processes.

• Send you marketing materials and promotions, subject to your preferences.

• Protect against unauthorized access, fraud, and misuse of our Services.
   

3. Disclosure of Your Information

We may share your information under the following circumstances:

• With Your Consent: When you authorize us to share your information with specific third parties.

• Service Providers: We may share your information with HIPAA-compliant third-party vendors, such as fax services, CRM systems, and email providers, to facilitate the delivery of our Services.

• Legal and Regulatory Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

• Aggregated and Anonymized Data: For research, development, marketing, and advocacy purposes without identifying you personally.
   

4. Data Security

We implement industry-standard security measures, including encryption, secure servers, and restricted access protocols, to protect your information. Despite our efforts, no security measure is entirely foolproof, and we cannot guarantee the absolute security of your data.
 

5. Retention of Data

We retain your personal information indefinitely to improve our Services and advocacy tools, unless you request deletion of your information. Upon such request, we will securely delete your information to the extent permissible by law, except where ongoing retention is necessary to comply with legal obligations or for legitimate business purposes.
 

6. Your Rights and Choices

• Access and Correction: You can request access to or correction of your personal information by contacting us.

• Data Portability: Request a copy of your personal information in a structured, machine-readable format.

• Opt-Out: You may opt out of receiving marketing communications by following the instructions in the communication or contacting us directly.

• Withdrawal of Consent: You may withdraw your consent to our use of your information, though this may limit our ability to provide Services.

• Data Deletion: Request deletion of your data, subject to legal or contractual obligations.

To exercise any of these rights, contact us at karim@suade.health.
 

7. Use of Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your usage of our Services. This helps us improve functionality, analyze performance, and deliver personalized content. You can manage your cookie preferences through your browser settings.
 

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before sharing your information.
 

9. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
 

10. International Users

If you access our Services from outside the United States, please be aware that your information may be transferred, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
 

We do not offer our services outside of the United States of America.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after such updates constitutes your acceptance of the revised Privacy Policy.
 

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Suade Health
Proper Dynamic Corporation
949-345-0808
karim@suade.health
 

We are committed to protecting your privacy and ensuring your experience with Suade Health is secure and transparent.